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Shipping & Returns


We accept most credit card/debit cards and PayPal payments. All orders are made and shipped from Bristol, UK between 2-5 days of receiving the order.

We do not ship on  Sundays or Local/Public Holidays.

We use Hermes as our carrier and the flat rate for Mainland UK is 2.99. Orders above £20 are eligable for free shgipping.


If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.

We accept non faulty items back from our customers within 30 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalised.

Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund.


Customers must allow 14 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.

Any orders returned after 30 days are not entitled to any refund.

For refunds you must return your order to the address below.

Mind The Fluff
The Wolery

Main Road

Temple cloud
BS39 5BH

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